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Security Manager


Job Summary:? Reporting to the General Manager or designee, responsible for directing and coordinating the work activities of the auction security force in accordance with corporate and security guidelines policies and procedures.? Oversee the vehicle check-in process as directed by management.? Perform all duties assigned by the General Manager or designee.? Must know, practice and ensure that company policies and procedures and state or federal laws are followed at all times by persons under their jurisdiction.


Responsibilities and Duties:?


Provide prompt and courteous service: Demonstrate friendliness and greet every customer as they enter and participate at the sale. Maintain a professional appearance and a neat work environment consistent with the Handbook. Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions.?


Make sure all Department employees are thoroughly familiar with procedures for handling all aspects of customer service.


Resolve any customer complaints in a friendly, courteous manner and advise the General Manager or designee of all serious complaints or incidences.


Support auction management to ensure compliance with all local, state and federal safety standards and ensure that company policies and procedures comply.


Develop and train all employees within the Department by company standards and guidelines.? Monitor training conducted and ensure such training is according to company policy and procedures.?


Manage the Security Department and maintain the work schedule.


Implement and restructure internal processes to deter theft from property, conduct foot patrols of property interior and exterior and conduct searches on incoming and outgoing vehicles and persons.?


Conduct and become involved with security investigations in coordination with auction management and local law enforcement personnel.


Prepare and conduct performance appraisals for all Department employees per company policy; maintain all wage and salary guidelines within the Department.?


Maintain and promote positive employee relations and morale whenever possible by practicing sound leadership and human relations principles to promote teamwork at all times.? Set a good personal example of attitude and performance.? Resolve employee relations problems, complaints, suggestions, etc.?Follow through and communicate employee relations problems to the General Manager or designee.? Evaluate and take positive, consistent, disciplinary action on infractions of company policies and procedures as defined in the employee disciplinary policy.? Conduct written warnings, suspensions and terminations of employees with approval of the General Manager or designee; initiate and document terminations of employees and attend unemployment hearings.


Ensure proper follow-through on all directives, bulletins, schedules and accounting from the General Manager, designee or other corporate sources.? Conduct employee meetings at least once a month or as necessary to communicate Company and Department issues and build teamwork among the employees.? Maintain a good flow of communication with other auction personnel.


Advise Facilities and General Manager or designee, if necessary, of all breakdowns and maintenance needs immediately.?


Perform all other duties as assigned.


Educational Requirements or Qualifications: ?High School Diploma or GED with three (3) to five (5) years experience with security agency or law enforcement organization and one (1) to three (3) years supervisory experience required. Must be qualified to operate a motor vehicle and possess a valid driver?s license.


Physical Working Condition:

This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, moderately elevated ambient noise levels, and minor potential physical hazards, such as electrical, mechanical equipment, cleaning and pesticide chemicals; and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with car exhaust, internal and external service station/convenience food and petroleum dispensing operations.


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